Frequently Asked Questions (FAQ's)
Welcome to our FAQ page! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find the information you’re looking for, don’t hesitate to reach out to us directly—we’re happy to help!
1. What products do you offer?
At Goshen Graphics, we offer a wide range of custom-designed prints on products such as t-shirts, mugs, tote bags, phone cases, and more. Our designs are focused on mom lifestyle, fun animal prints, and seasonal holidays, with the option to customize products to your liking.
2. How do I place a custom order?
To place a custom order, simply visit our Custom Quote page, fill out the form with your design ideas and product preferences, and our team will get back to you with a personalized quote.
3. What sizes are available for your products?
We offer a variety of sizes for our products, including t-shirts, mugs, and accessories. For apparel, we typically carry sizes ranging from S to 3XL. For specific product sizes, please refer to the product page for detailed sizing charts.
4. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates will vary depending on the destination, and delivery times may differ. You’ll be able to view the estimated shipping cost during checkout.
5. How long will it take to receive my order?
Orders typically take 3-5 business days to process and ship. Delivery times will depend on your location and the shipping method chosen at checkout. Please note that custom orders may take a little longer due to design and production time.
6. Do you offer free shipping?
We offer free shipping on orders over $50 within the United States. For orders under $50, standard shipping rates will apply, and you'll be able to see shipping costs during checkout.
7. Can I change or cancel my order after it’s been placed?
Once your order is confirmed, we begin processing it immediately to ensure timely delivery. If you need to make changes or cancel your order, please contact us within 24 hours, and we’ll do our best to accommodate your request.
8. What is your return/exchange policy?
We want you to love your purchase! If you’re not completely satisfied, we offer returns and exchanges on most items within 30 days of receipt. Items must be unused and in their original condition. Please visit our Returns & Exchanges page for more details on how to return an item.
9. How do I care for my products?
To ensure your products last for years to come, please follow the care instructions provided with each item. For most clothing, we recommend machine washing in cold water and tumble drying on low to maintain the quality and vibrancy of the design.
10. Can I follow you on social media?
Yes, absolutely! We’d love for you to join our creative community. Follow us on Instagram, Facebook, and Pinterest for the latest designs, promotions, and exclusive updates.
11. How can I contact customer support?
If you have any additional questions or need assistance, feel free to reach out to our customer support team at support@goshengraphics.co or use our Contact Us page. We aim to respond to all inquiries within 24 hours.
Thank you for visiting Goshen Graphics! We’re committed to providing you with unique, high-quality products that bring your personality and passions to life. If you need further assistance, we’re here to help!